Matkahälytykset ja häiriötilanteet

If you have booked a flight to, from or via Entebbe (EBB) from Saturday 17 January to Monday 19 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 17 January 2026.

Does your original flight depart from Saturday 17 January to Monday 19 January 2026 to, from or via Entebbe (EBB), then your new departure date should be on or before Monday 26 January 2026. You can rebook your flight at the latest on Monday 26 January 2026. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you're scheduled to travel via Amsterdam, we may proactively reroute your journey via an alternative airport. We’re doing this to help you reach your destination as reliably as possible, even if your original flight is still operating. We understand that this may be unexpected, but it reduces the risk of further delays or cancellations caused by the ongoing winter weather.

Due to weather-related operational constraints, limited capacity across airlines, and crew scheduling adjustments, rebooking is taking longer than usual. Our teams are working to find the best options available for you, but availability is currently limited, as flights are also full at other airlines. Availability changes frequently, so that seats may become available again at a later stage. If you find suitable alternative travel options yourself, this may help you reach your destination sooner.

We’ll rebook you to the next available flight. As soon as we’ve rebooked you, we’ll send you an email, SMS, or push message with your new flight details. You can also check the status of your booking in My Trip: https://www.klm.com/trip. We recommend checking My Trip regularly, as high volumes may delay our notifications.

If you find a better alternative yourself while waiting, you may book it and request a refund afterward: https://www.klm.nl/en/claim

Due to the high number of affected passengers, our phone lines and social media channels are extremely busy. For the fastest updates, we recommend checking My Trip regularly.

If you have booked a flight to, from or via Amsterdam Airport Schiphol on Tuesday 6 up to and including Monday 12 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Tuesday 6 January 2026.

Does your original flight depart on Tuesday 6 up to and including Monday 12 January 2026 to, from or via Amsterdam Airport Schiphol, then your new departure date should be on or before Monday 19 January 2026. You can rebook your flight at the latest on Monday 19 January 2026. Please see below options and rules:

If we canceled your flight, or if you canceled it yourself, via MyTrip, you can rebook to a different travel date free of charge if:

If you want to cancel your flight and request a travel voucher, please note that:

You may request a full refund of your ticket and extra options if:

For information about care, assistance, and compensation, please visit: https://www.klm.nl/en/information/legal/passenger-rights

We will notify you immediately if there are any changes. Please make sure your contact details are up to date in My Trip: https://www.klm.com/trip

If you have booked a flight to, from or via Paris (CDG) and Paris (ORY) from Tuesday 06 January 2026 to Sunday 11 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 09 January 2026.

Does your original flight depart on Tuesday 06 January 2026 to Sunday 11 January 2026 to, from or via Paris (CDG) and Paris (ORY), then your new departure date should be on or before Sunday 18 January 2026. You can rebook your flight at the latest on Sunday 18 January 2026. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.

Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If you want to cancel your flight and request a travel voucher, please note that:

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.