Matkahälytykset ja häiriötilanteet

Tiedämme, että lentojen muutokset voivat olla stressaavia, ja autamme sinua mielellämme. Käytä tätä sivua, jos haluat tarkistaa lentosi tilan, muuttaa varaustasi, pyytää palautusta tai pyytää apua myöhässä oleviin matkatavaroihin liittyvien asioiden hoitamiseen.

Viimeisimmät hälytykset ja varausten muutoskäytännöt

Last updated on Friday, October 23, 15:40 (Amsterdam time).

Avaa kaikki

Due to the security situation in the Middle East, KLM has adjusted its flight schedule in the region. We are closely monitoring developments and will update our schedules where possible. We are doing our very best to help you on your way again.

Changes to our Middle East flights

Due to the security situation in the Middle East, we have adjusted our flight schedule in the region. We are closely monitoring developments and will update our schedules where possible. We are doing our very best to help you on your way again.

Where we fly right now

KLM is currently not flying through the airspace of Iran, or Iraq. We also do not fly over several countries in the Gulf region. Flights to, from, or via destinations in the region are canceled or adjusted.

Good news: starting Sunday, August 25, we will fly between Amsterdam and Tel Aviv again.

Flight status by city
  • Tel Aviv: We will start flying to and from Tel Aviv again on Sunday, August 25. To make these flights safe and reliable, we will make a quick stop in Larnaca, Cyprus. Our crew will stay overnight there to rest. We always check the situation and adjust our flights to keep you safe and give you the best options.
  • Dammam & Riyadh: We have paused all flights to and from Dammam and Riyadh up to and including Saturday, October 31, 2026.
  • Dubai: We have paused all flights to and from Dubai up to and including Saturday, October 24, 2026.

If your flight is affected, you can find the rebooking and refund options below.

Flight schedule updates

We are currently unable to resume our regular flight schedule. We know this is a difficult situation, and we are committed to keeping you informed. If your flight was recently canceled, please check this website regularly for the latest updates.

Rebooking and requesting a refund

If you have booked a flight to, from or via the below-listed destinations from Saturday 28 February to Thursday 31 December 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 23 October 2026.

  • Dubai, AE (DXB)
  • Riyadh, SA (RUH)
  • Dammam, SA (DMM)

1. Rebook to a different travel date

If we canceled your flight, or if you canceled it yourself, you can rebook to a different travel date in My Trip or the KLM app. Please note:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Sunday 28 February 2027.

2. Request a travel voucher

If you prefer to cancel your flight and request a travel voucher:

  • The voucher will be valid for one year from the date of issue.
  • It can be used for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • The voucher can also be used to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights are canceled, you can request a full refund of the ticket and any extras.

Contacting the embassy

If the situation in the Middle East persists, we recommend that you register for the Department of Foreign Affairs service: Information service Foreign Affairs (Dutch).

Due to the forecasted super typhoon Champi in East Asia from Thursday 22 October to Saturday 24 October 2026, some of our flights to, from or via Taipei, Taiwan (TPE) and Shanghai, China (PVG) may be delayed or canceled. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Taipei, Taiwan (TPE) or Shanghai, China (PVG) on Thursday 22 October to Saturday 24 October 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday 21 October 2026.

Does your original flight depart on Thursday 22 October to Saturday 24 October 2026 to, from or via Taipei, Taiwan (TPE) or Shanghai, China (PVG)? Then your new departure date should be on or before Tuesday 27 October 2026. You can rebook your flight at the latest on Tuesday 27 October 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Tuesday 27 October 2026.

2. Request a travel voucher

If you prefer to cancel your flight and request a travel voucher:

  • The voucher will be valid for one year from the date of issue.
  • It can be used for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • The voucher can also be used to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Before you travel, please check TravelDoc for the latest entry requirements, travel documents, and health measures for your destination. Requirements can vary by country and can change on short notice, so make sure to check what applies to you specifically.

We're keeping a close eye on the Ebola outbreak in Central Africa. Some countries have put travel measures in place for those who recently traveled through Entebbe, Uganda – even though the area isn't currently seen as an active risk zone.

Because these travel and entry measures now also apply to our crew, we can no longer operate these flights as planned. That’s why we're canceling our flights to and from Entebbe up to and including Sunday, September 20.

If your flight is affected, we'll reach out to you directly to help you rebook or find another option that works for you.

We're continuing to monitor the situation and looking into what's possible. Before you travel, check your flight status in My Trip or the KLM app.

For general information about Ebola, visit the RIVM website.

Traveling to the United States?

Please be aware of these temporary safety rules from the US government:

  • If you recently visited the Democratic Republic of the Congo (DRC): Anyone—including US citizens—who has been in the DRC within 21 days of their flight cannot board a commercial flight to the United States. If you are a US citizen or national, please plan to stay outside the DRC for at least 21 days before entering the United States.
  • If you recently visited Uganda or South Sudan
    •  U.S. citizens and U.S. nationals: If you visited Uganda or South Sudan (and were not in the DRC) within 21 days of arrival in the United States, you must enter through specific designated airports for extra health checks. You can check the CDC website for the list of these designated airports and other helpful health tips.
    • Non-U.S. citizens and non-U.S. nationals: You must stay outside of Uganda, South Sudan, and the DRC for at least 21 days before entering the United States.

Need help or support?

  • Public health travel support: If you have been outside the DRC, Uganda, or South Sudan for more than 21 days and need help with a public health travel restriction, please contact Ebola-Travel-HELP@hq.dhs.gov.
  • Embassy support: If you are a US citizen abroad and need support during the Ebola outbreak, the US Department of State is ready to help. You can visit their website for more information or call them directly:
    • Call +1-888-407-4747 from the US and Canada.
    • Call +1-202-501-4444 from other countries.

Due to the security situation in Beirut from Saturday 28 February to Sunday 18 October 2026, some of our flights to, from or via Beirut (BEY) may be disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Beirut (BEY) from Saturday 28 February to Sunday 18 October 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 7 September 2026.

If your original flight departs from Saturday 28 February to Sunday 18 October 2026, to, from or via Beirut (BEY), then your new departure date should be on or before Wednesday 18 November 2026. You can rebook your flight at the latest on Wednesday 18 November 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Wednesday 18 November 2026.

2. Request a travel voucher

If you prefer to cancel your flight and request a travel voucher:

  • The voucher will be valid for one year from the date of issue.
  • It can be used for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • The voucher can also be used to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to the energy crisis in Cuba from Thursday 12 February 2026 to Sunday 29 March 2026, some of our flights to, from or via Havana (HAV) are disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Havana (HAV) between Thursday 12 February and Sunday 29 March 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 23 February 2026.

Does your original flight depart between Thursday 12 February and Sunday 29 March 2026 to, from or via Havana (HAV), then your new departure date should be on or before Tuesday 23 February 2027. You can rebook your flight at the latest on Tuesday 23 February 2027. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Tuesday 23 February 2027.

2. Request a travel voucher

If you prefer to cancel your flight and request a travel voucher:

  • The voucher will be valid for one year from the date of issue.
  • It can be used for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • The voucher can also be used to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Tarkista matkasi tiedot

Haluatko nähdä, onko lentosi ajallaan vai onko jokin häiriö vaikuttanut siihen?

Tarkastele matkan tietoja Matkani-palvelussa

Vaihtoehtosi

Jos häiriö vaikuttaa lentoosi, otamme sinuun yhteyttä sähköpostitse tai tekstiviestillä. Sinulle saatetaan tehdä uusi varaus automaattisesti, mutta voit myös hallita varaustasi itse.

Muuta lentoasi

Täytyykö sinun valita uusi matkustuspäivä, lähtöaika tai kohde? Katso varauksen muutosvaihtoehdot ja miten voit muuttaa lentoasi verkossa.

Peru lentosi

Jos sinun on peruttava lentosi, ota selvää käytössäsi olevista peruutus- ja palautusvaihtoehdoista.

Pyydä hyvitystä

Aiheuttiko viivästys tai peruutus aterioista tai hotellimajoituksesta johtuvia odottamattomia kustannuksia? Ota selvää, onko sinulla oikeus hyvitykseen ja miten voit lähettää korvausvaatimuksen.

Pyydä palautusta

Katso, oletko oikeutettu käteishyvitykseen tai matkakuponkiin lentosi peruuntumisen vuoksi, ja lähetä pyyntösi verkossa.

Ilmoita viivästyneistä matkatavaroista

Jos laukkusi on kadonnut, ilmoita siitä verkossa 48 tunnin kuluessa tai tarkista olemassa olevan matkatavararaportin tila viitenumeron avulla.

Usein kysytyt kysymykset

Avaa kaikki

Otamme sinuun yhteyttä suoraan sähköpostitse tai tekstiviestillä, jos häiriö vaikuttaa lentoosi. Voit myös tarkistaa lentosi tilan Matkani-palvelusta saadaksesi tuoreimmat tiedot.

Jos lentosi on myöhässä, tarkista tuorein lähtöaika ja mahdolliset päivitykset Matkani-palvelusta. Viivästyksen pituudesta ja olosuhteista riippuen sinulla saattaa olla oikeus esimerkiksi aterioihin, virvokkeisiin tai hotellimajoitukseen.

Käteispalautus tarkoittaa asianmukaisen summan palauttamista alkuperäisellä maksutavallasi. Matkakuponki taas tuo sinulle saldoa, jota voit käyttää tulevaan lentoon KLM:llä tai Air Francella.

Pyrimme käsittelemään palautukset mahdollisimman pian. Käsittelyajat voivat vaihdella pyynnöstäsi ja maksutavastasi riippuen. Pidämme sinut ajan tasalla pyyntösi tilasta. Hyvitysvaatimukset käsitellään erikseen.

Jos teit varauksen matkatoimiston kautta, ota yhteyttä suoraan siihen muutoksiin, peruutuksiin tai palautuksiin liittyvissä asioissa. Matkatoimisto voi auttaa varauksesi hallinnassa ja selittää käytettävissä olevat vaihtoehdot.

Tarkista tältä sivulta uusimmat matkustustiedot. Suosittelemme myös tarkistamaan lentosi tilan säännöllisesti Matkani-palvelusta ja tilaamaan lentoa koskevat ilmoitukset.