Disruptions at other airports than Schiphol

Experiencing disruptions while you are travelling via another airport than Schiphol? This page provides helpful information and tips to guide you in what you can expect and what you can do yourself.

Cancellations and missed connections

Avaa kaikki

My flight is cancelled by KLM less than 48 hours before departure. What happens next?

If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.

Uudelleenvaraus

Vaihdamme varauksesi automaattisesti ensimmäiselle vapaalle lennolle. Huomaa, että uusi lentosi saattaa lähteä seuraavana päivänä. Muista päivittää yhteystietosi Matkani-palvelun kautta, jotta voimme lähettää uudet lentotietosi sähköpostitse, tekstiviestillä, WhatsAppilla tai Facebook Messengerillä. Matkani-palvelusta ja sovelluksestamme löydät myös uuden lentosi tiedot. Saatavuudesta riippuen voit myös valita vaihtoehtoisen lennon Matkani-palvelun kautta tai lentokentän itsepalveluautomaatilla.

Jos uusi lentosi lähtee seuraavana päivänä, sinun on ehkä järjestettävä hotellimajoitus.

Ota yhteyttä edustajaan hotellikupongin järjestämiseksi.

Voit myös varata hotellin itse.

Voit pyytää korvausta kaikista kohtuullisista kuluista. Nämä ovat korvausohjeet:

Tarvittaessa voit ostaa pieniä perustarvikkeita, kuten vaatteita ja hygieniatarvikkeita.

Ateria: enintään 25 EUR (tai vastaava summa paikallisessa valuutassa) henkilöä ja ateriaa kohden (mukaan lukien aamiainen, jos se ei sisälly huoneen hintaan).

Kuljetus lentokentälle ja lentokentältä: enintään 50 EUR / kuljetus.

Hotelli: korvaamme normaalin hotellimajoituksen hinnan.

Pyydä korvausta

Full refund

If you decide not to travel after the cancellation, you can request a full refund of your ticket and extra options.

Request a refund

I missed my connecting flight due to the late arrival of my incoming KLM flight. What happens next?

If you miss your connecting flight, we will automatically rebook you onto the next available flight.

Rebooking

We’ll automatically rebook you onto the first available flight. Please note that your new flight might depart the following day. We’ll send you your new flight details via e-mail or text message. You’ll find your updated flight details and new boarding pass in My Trip or the KLM App.

If available, you can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.

Lisäkustannusten korvaaminen

Jos uusi lentosi ei lähde tänään etkä voi mennä kotiin yöksi, pyydämme sinua varaamaan hotellihuoneen itse. Tarvittaessa voit ostaa pieniä tavaroita, kuten vaatteita ja hygieniatarvikkeita. Voit pyytää korvausta kaikista kohtuullisista kuluista osoitteessa klm.nl/en/claim. Nämä ovat korvausohjeet:

Ateria: enintään 25 EUR henkilöä ja ateriaa kohden tai vastaava summa paikallisessa valuutassa (mukaan lukien aamiainen, jos se ei sisälly huoneen hintaan).

Kuljetus lentokentälle ja lentokentältä: enintään 50 EUR / kuljetus tai vastaava summa paikallisessa valuutassa.

Hotelli: normaali hotellimajoitus. Suosittelemme, että etsit hotellimajoituksen itse. Huomaa: voit tehdä uuden varauksen itse vasta sen lennon oikean lähtöajan jälkeen, jolta myöhästyit. Kun varaus tehdään uudelleen, myös matkatavaroillesi tehdään automaattisesti uusi varaus.

Rebook and refund

Avaa kaikki

My flight is cancelled by KLM less than 48 hours before departure. What happens next?

If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.

Rebooking

We’ll automatically rebook you onto the first available flight. Note that your new flight might depart the following day. We’ll send your updated flight details via e-mail, text message, WhatsApp, or Facebook Messenger. Make sure to update your contact details via My Trip so we can reach you. You’ll also find your new flight details in My Trip and our app. If available, you can also select an alternative flight via My Trip or a self-service kiosk at the airport.

Odottamattomien kulujen korvaaminen

Jos uusi lentosi lähtee seuraavana päivänä etkä voi mennä kotiin yöksi, voit järjestää hotellimajoituksen.

Mene Schipholin itsepalveluautomaatille järjestääksesi hotellikupongin.

Voit myös varata hotellin itse.

Ruumassa kuljetettavat matkatavarat jäävät lentokentälle.

Tarvittaessa voit ostaa pieniä perustarvikkeita, kuten vaatteita ja hygieniatarvikkeita.

Voit pyytää korvausta kaikista kohtuullisista kuluista. Nämä ovat korvausohjeet:

Ateria: enintään 25 EUR henkilöä ja ateriaa kohden (mukaan lukien aamiainen, jos se ei sisälly huoneen hintaan).

Kuljetus lentokentälle ja lentokentältä: enintään 50 EUR / kuljetus.

Hotelli: normaali hotellimajoitus. Suosittelemme, että etsit hotellimajoituksen

- tai

-sivuston,

tai lentokentän itsepalveluautomaatin kautta.

Pyydä korvausta

Full refund

If you decide not to travel after the cancellation, you can request a full ticket refund and extra options.

Request a refund

I missed my connecting flight due to the late arrival of my incoming KLM flight. What happens next?

If you miss your connecting flight, we will automatically rebook you onto the next available flight.

Rebooking

We’ll automatically rebook you onto the first available flight. Note that your new flight might depart the following day. We’ll send you your new flight details via e-mail or text message. You’ll find your updated flight details and new boarding pass in My Trip or the KLM App.

Make sure to update your contact details via My Trip, so we can reach you.

You can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.

Lisäkustannusten korvaaminen

Jos uusi lentosi ei lähde tänään etkä voi mennä kotiin yöksi, pyydämme sinua varaamaan hotellihuoneen itse. Ruumassa kuljetettavat matkatavarasi jäävät lentokentälle. Tarvittaessa voit ostaa pieniä tavaroita, kuten vaatteita ja hygieniatarvikkeita. Voit pyytää korvausta kaikista kohtuullisista kuluista osoitteessa klm.nl/en/claim. Nämä ovat korvausohjeet:

Ateria: enintään 25 EUR henkilöä ja ateriaa kohden (mukaan lukien aamiainen, jos se ei sisälly huoneen hintaan).

Kuljetus lentokentälle ja lentokentältä: enintään 50 EUR / kuljetus.

Hotelli: normaali hotellimajoitus. Suosittelemme, että etsit hotellimajoituksen

- tai

-sivuston,

tai lentokentän itsepalveluautomaatin kautta. Huomaa: voit tehdä uuden varauksen itse vasta sen lennon oikean lähtöajan jälkeen, jolta myöhästyit. Kun varaus tehdään uudelleen, myös matkatavaroillesi tehdään automaattisesti uusi varaus.

I missed my flight due to the long waiting times at the airport. What happens next?

In the unfortunate event of missing your flight, you travel on another flight or cancel your trip and receive a travel voucher.

Rebook yourself

You can rebook yourself on the next available flight via My Trip, our app, or the self-service kiosk at the airport. Please note: you can only rebook yourself after the original departure time of your missed flight. When you are rebooked, your baggage will be automatically rebooked as well.

Request travel voucher

You can request a travel voucher valid for 1 year from the date of issue.

You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on our website or the Air France website.

You can also use the travel voucher to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.

Request a travel voucher

What self-service options do I have for rebooking and refunds?

Do you want to change your travel plans? We recommend using the self-service options. You can use the self-service options on My Trip by logging in, either with your account or your booking details.

Check the self-service options

I would like to rebook or cancel my flight voluntarily

If you prefer not to travel or change your travel plans due to operational inconveniences at the airport, you can reschedule your travel plans following our guidelines.

Manage my upcoming trip

What are my rights as a passenger in case of disruption?

You can read more about your rights to assistance and compensation on our website in case of cancellations and delays.

Check rights to compensation

Delayed baggage

Avaa kaikki

My baggage has not arrived. What should I do?

We will make sure to deliver it to you as quickly as possible. To help us do so, please report it as delayed upon your arrival. For most destinations (except the UK), you can do this online within 48 hours of arrival.

Report delayed baggage

How can I report my delayed baggage?

In almost all cases (except the UK), you can report your delayed baggage online within 48 hours of arrival. Please have your booking code at hand. When filling in the form, you will read how to proceed next.

Report delayed baggage

If this report does not work online, you can also see an agent upon arrival at the airport or call the KLM Customer Contact Centre.

Where can I find information about the status of my baggage?

You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.

Check status of delayed baggage

Note that due to the current situation, it may take a few days to update the status of your baggage. Worldwide, several airports face exceptional operational conditions. This may affect the delivery of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.

I am almost returning home again. Can you send my baggage to my home address instead of the holiday address I gave earlier?

Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.

Check delivery address

When will my baggage be delivered?

Usually, you will receive the baggage within 2-3 days. Please note: several airports worldwide are facing exceptional operational conditions. This may affect the delivery date of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.

Can I pick up my baggage?

When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.

Do I get compensation for buying clothes at my destination?

In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.

Learn more about compensation

How can I contact KLM?

To report delayed baggage and/or check the status of your baggage, we advise you to visit the link below.

Report delayed baggage or check status

If you cannot find the information you need online, you can also see an agent in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.

I tried to report my delayed baggage online, but I did not succeed. What should I do now?

If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.

Can I come to the airport if my tracking device shows my baggage is there?

Although your baggage is equipped with a tracking device, such as AirTag or SmartTag, we kindly ask you not to come to the airport.

The tracking device may provide information about your baggage's whereabouts but is not linked to our systems. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.

Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device and update your contact details. This will help us to reach you quickly if necessary.

How to prepare

Avaa kaikki

How long before my flight departure should I be at the airport?

Waiting times can vary depending on the day and time. Please also check the airport’s website or app for the most current information.

When can I check in and drop off my baggage?

Please note that you can only check in your baggage at one of the KLM desks on the same day your flight departs.

What should I do if I am already checked in and travel with hand baggage only?

If you are travelling with a small bag or hand baggage only and have already received your boarding pass, you can proceed directly to security. Check the airport screens for your gate number.

Can I get assistance and priority at the airport because I have reduced mobility or travel with an older person or a baby?

Check which types of assistance are available and how you can arrange this service. However, assistance services do not guarantee priority access to the security lanes.

Learn more about how we can assist you before and during your flight